Q. What are the hours of operation at Riverside Spa Hoi An?
We are open from 07:00 to 23:00
Q. Is the spa near Hoi An Old Town?
Yes, we are just a~5-minute walk from the entrance of Hoi An Old Town.
Q. What types of massage do you offer?
We offer a variety of massages, including couple massage, body massage, foot massage, Thai massage, Vietnamese-style massage, and deep tissue massage, among others.
Q. How long are the massages?
Massages are available in durations of 60, 90 or 120 minutes.
Q. What is included with my spa service?
Your spa service includes a foot bath, spa treatment, access to shower rooms, a light meal, and complimentary water.
Q. What specialty treatments are available?
Our highlight specialty treatment is the Riverside Spa Signature, offering a unique and rejuvenating experience.
Q. Is there a minimum age to receive the treatment?
The minimum age to receive treatment is 3 years old.
Q. What are the prices for the massages?
Absolutely! Treat yourselves to our delightful couple massage designed for two, where you can unwind together for just 1,380,000 VND for 60 minutes for two people. Plus, enjoy exclusive promotions of up to 30% off! It’s the perfect way to relax and reconnect. Book your romantic escape now!
Q. Are there any group discounts for services?
Yes, we offer group discounts! The more people you bring, the greater the discount you receive.
Q. Do you offer packages or discounts for multiple services?
Yes, we offer packages that provide better pricing compared to booking individual services. If you’d like to create a customized package tailored to your needs, please feel free to text us!
Q. Do I need to add a tip to my service(s)?
You are not required to add a tip to your service(s). The decision to leave a gratuity is entirely up to you and reflects your satisfaction. We fully respect your choice and do not make any requests regarding tips.
Q. What kind of payment do you support?
We support various payment methods, including credit cards with no fees, cash and PayPal…
Q. In the case of cash, which currency do you support?
Almost all currencies are accepted: USD, AUD, JPY, SGD, EUR, TWD, CAD, KRW,…
Q. Should I book in advance?
While we do accept walk-in customers, we highly recommend booking in advance to ensure your preferred time and service.
Q. How to place a booking?
To place a booking, you can reach us via WhatsApp, KakaoTalk, WeChat… at +84356022423, call us, or email us. Please provide the following information:
- Your full name
- Date and time of booking
- Number of people
- Pick-up and drop-off location and time
- Your preferred contact method (email or phone number, including your country code)
We look forward to assisting you!
Q. 15. 17. Do you ask for a deposit for a booking?
No, we do not ask for a deposit for bookings. However, we kindly ask that you ensure you will arrive as scheduled.
Q. When should I arrive for my spa service?
We recommend arriving 15 minutes before your scheduled spa service to ensure a relaxed and timely experience.
Q. What if I arrive late for my appointment?
If you arrive late for your appointment, please inform us, and we will update your booking accordingly.
Q. Can I change the appointment?
Yes, you can change your appointment. We understand that vacation schedules can change, and we are happy to accommodate you.
Q. What is your cancellation policy for the spa?
Our cancellation policy allows you to cancel or reschedule your appointment without any charge up to 24 hours in advance. Cancellations made less than 24 hours prior may incur a fee. Please contact us as soon as possible if you need to make changes
Q. Can I purchase a treatment as a gift or a gift card?
Yes, you can purchase a treatment as a gift or buy a gift card for someone special!
Q. Can I book a treatment on behalf of someone else?
Yes, you can book a treatment on behalf of someone else!
Q. Do you offer pickup and drop off?
Yes, we offer free pickup and drop-off services within the Hoi An center
Q. 25. Is the pickup and drop off available in Da Nang?
Yes, pickup and drop-off services are available in Da Nang. Depending on the number of people and the total bill, we may offer this service for free
Q. We have babies. Can you support us during our treatments?
Yes, we offer baby care services during your treatments. The rates are 10 USD for 60 minutes and 13 USD for 90 minutes.
Q. Do you offer luggage storage service?
Yes, we offer luggage storage service for free!
Q. Do I need to bring water or anything else to the spa?
No need to bring water or anything else. Just let us know your preferred beverage, and we will prepare it for you!
